Refund Policy

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law (ACL) that cannot be excluded.

If our services fail to meet a consumer guarantee (for example, not provided with due care and skill), you may be entitled to a remedy such as having the service fixed, a partial or full refund, or other remedies depending on whether the failure is major or minor.

Official info: ACCC — Consumer guarantees · NSW Fair Trading

Change of mind is different from a consumer guarantee failure. Studios may set fair deposit rules for change-of-mind cancellations, provided they are not unfair contract terms and do not override the ACL.

A deposit typically covers:

• Holding a specific date/time on the artist’s calendar
• Design development and stencil preparation
• Materials planning and studio scheduling costs

Before you pay, we will confirm in writing:

• Deposit amount
• Whether it is credited toward the final tattoo price
• Cancellation / reschedule rules for that booking

If a written confirmation differs from this page for a specific project, the written confirmation for that booking applies (still subject to the ACL).

Unless your written booking confirmation says otherwise, the following default policy applies for change-of-mind / client-initiated cancellations:

Visual summary

Chart is explanatory only — ACL remedies still apply where required by law.

Once a tattoo session has been completed as agreed, fees for that session are generally not refundable for change of mind (tattoos are personalised services once applied).

If you believe the service did not meet consumer guarantees (due care and skill, fitness for purpose made known, etc.), contact us immediately. Remedies may include touch-up, further work, or other ACL remedies as appropriate — not automatically a full cash refund in every case.

Healed appearance depends heavily on aftercare, sun, skin type and lifestyle. Poor aftercare is not normally a basis for a refund of a properly performed service.

Our goodwill touch-up policy (where offered, often within 6 months when aftercare is followed) is separate from refunds. A touch-up may resolve healing-related issues without a monetary refund.

Touch-ups do not limit ACL rights where a guarantee applies.

Piercing fees are typically charged when the service is performed. Change-of-mind after a completed piercing is generally not refundable. Defective jewellery supplied by us may be replaced or remedied under the ACL / this policy. Infection risks increase if aftercare is not followed — follow all instructions.

• Faulty / not as described: You are entitled to a remedy under the ACL (repair, replace or refund depending on the failure).
• Change of mind: Unopened, unused products in original packaging may be exchanged or refunded within 14 days of pickup at studio discretion, with proof of purchase — hygiene products may be excluded once opened/sealed broken.
• Opened aftercare consumables: Generally not returnable for change of mind (hygiene).

Approved refunds are processed via the original payment method where possible, within a reasonable time (often 5–10 business days after approval, depending on banks).

We may offer goodwill refunds or credits outside this policy in exceptional circumstances. That does not create a standing obligation for every case.

Fraudulent claims, abusive conduct, or false information may result in refusal of non-ACL remedies.